Cookies & Privacy

North Down Physio Privacy Policy

We are committed to safeguarding the privacy of our clients; this policy sets out how we will treat your personal information.

Collecting personal information

We may collect, store and use the following kinds of personal information:

  • Information that you provide when completing your new patient form on your first visit (including your name, address, email address, date of birth, telephone number, occupation, interests and hobbies, GP details, medical history,employment details)
  • Information that you provide over the telephone or via our website when booking a first appointment or making an enquiry (name, address, telephone number, email address, date of birth, reason for seeking appointment or advice)
  • Information contained in or relating to any communications that you send to us via email or through our website or Facebook page (including the communication content and meta data associated with the communication)
  • Any other personal information that you choose to send to us; and before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.

Using your personal information

We may use your personal information to:

  • administer our website and business
  • send statements, invoices, appointment and payment reminders to you, and collect payments from you
  • send you non-marketing commercial communications
  • send you email notifications that you have specifically requested
  • send you marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you, by post or email or similar technology (you can inform us at any time if you no longer require marketing communications, and all emails in this regard will provide an unsubscribe link at the bottom of all emails aimed at marketing)

We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

Disclosing personal information

We may disclose your personal information to any of our employees or therapists, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

  • to the extent that we are required to do so by law
  • in connection with any ongoing or prospective legal proceedings
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
  • a) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
  • b) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this policy, we will not provide your personal information to third parties.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

Personal information that you publish on our Facebook page may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to the transfers of personal information described in the following Section, “Retaining Personal Information”

Retaining personal information

This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:

  • to the extent that we are required to do so by law or by contractual obligation
  • if we believe that the documents may be relevant to any ongoing or prospective legal proceedings
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

If we no longer need to retain personal data for any of the above purposes, data to be destroyed will be:

  • deleted from our computer and/or;
  • paper copies will be shredded

We will, with client permission, maintain contact details on our secure server indefinitely for client convenience and to allow occasional contact for legitimate reasons.

Security of your personal information

  • We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
  • All personal data recorded on paper is stored in a locked filing cabinet
  • We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
  • All electronic financial transactions entered into through our website will be protected by encryption technology.
  • You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.


We may update this policy from time to time by publishing a new version on our website.

You should check this policy (readily available on our website or in the reception area of our clinic) occasionally to ensure you are happy with any changes to this policy.

We may notify you of changes to this policy by email

Your rights

  • You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
  • A written request
  • the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)
  • Upon meeting the above criteria in this section we will provide you with a copy of your personal data we hold within 1 month at no charge in a PDF format.
  • Any errors in your personal data will be rectified as soon as possible, but no longer than one week following these errors being highlighted.  Please bring to our attention immediately any errors you notice.
  • We may withhold personal information that you request to the extent permitted by law.
  • Upon your request we will delete any personal data you wish except that which we are legally bound to hold and as per professional guidelines.
  • You have the right to limit the purpose for which your data is processed if you feel the data is inaccurate or being unlawfully processed for instance.
  • You have the right tom move your personal data to another healthcare provider and should you wish to exercise this right, your personal data will be provided in a PDF document.
  • You have the right to challenge the basis on which we process your data and we will then provide justification for our decision.
  • You may instruct us at any time not to process your personal information for marketing purposes.
  • In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
  • You have the right not to be evaluated on the basis of automated processing except where necessary for contractual reasons or explicit consent has already been obtained.


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our details

Our principal place of business is at North Down Physio, 343 Shore Road, Holywood, BT18 9HX

You can contact us by writing to the business address given above, by email to or by telephone on 028 90425517.